Toll's quality program satisfies customers
Article Abstract:
Toll Brothers of Huntington, PA, have undertaken a quality control program that aims to produce defect-free houses and increase client satisfaction. The program consists of two presettlement inspections wherein the buyer and construction superintendent inspect the premises and use a checklist to see which items need to be redone or fixed. They conduct a second inspection a week later using the same checklist to see whether the necessary repairs had been done. The company issues the buyer a warranty request form through which the clients can inform Toll of any other complaints about the house after settling in.
Publication Name: Professional Builder and Remodeler
Subject: Construction and materials industries
ISSN: 1053-6353
Year: 1993
User Contributions:
Comment about this article or add new information about this topic:
How to protect your copyrighted work
Article Abstract:
Builders can prevent the unlawful reproduction of their architectural plans by certain means, and recoup profits lost by infringement of copyright. Robert R Jones Associates, a West Bloomfield, MI-based design and construction company, has all its architectural plans and brochures copyrighted. Copyright infringement can be obvious, and some firms are seeking compensation through the courts. The measures taken by Rottlund, home builder based around Minneapolis and St Paul, MN and Drees, based in Ft Mitchell, KY, are also discussed.
Publication Name: Professional Builder and Remodeler
Subject: Construction and materials industries
ISSN: 1053-6353
Year: 1993
User Contributions:
Comment about this article or add new information about this topic:
How to coax buyers to an out-of-the-way community
Article Abstract:
Trafalgar House Rsidential (Trenton, NJ), homebuilder, used many marketing strategies to attact potential home buyers to its new out-of-the-way estate of 42 homes at RiverGate in Bucks County, PA. It used billboards on the nearby highway and printed ads to attract custom. Trafalgar linked up with Realtors to boost sales, and devised a bonus programme for Realtors, offering American Express gift vouchers for high sales. Trafalgar also arranged special events.
Publication Name: Professional Builder and Remodeler
Subject: Construction and materials industries
ISSN: 1053-6353
Year: 1993
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Veritas promises data protection. $110M IBM effort goes out of this world. Mercari molds mailing around Play-Doh
- Abstracts: The community business: past, present and future. How the REITs rate in operating expenses. Business lessons we're still learning in the states
- Abstracts: IBM integrates channel allocation. Patriot Act compliance systems. Assetlink bonds planning, execution
- Abstracts: USPS board OKs equipment upgrades. USPS may get shortchanged. Appropriations bill includes $600M for USPS
- Abstracts: Main contractor to quote for hold-ups. Overhauling formal logic