Don't be had by financial ads

Article Abstract:

Financial ads which break financial advertising rules are widespread. Ads for the Portman fixed-rate mortgage, Midland Capital Bond, Abbey Life 'tax-free cash' and National Savings 'interest with nothing taken off first for tax' are classed as misleading. Other advice includes: beware of jargon and small print; do not send any money off before asking for more information and checking with regulators; beware of claims and statistics; and finally, look out for what the ads have omitted.

Advertising, Surveys, False advertising

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Cause for complaint: the NHS complaints system has been reformed

Article Abstract:

The new NHS complaints system does not operate as it should, according to a survey. Almost half surveyed were disappointed with their medical treatment and six out of 10 were dissatisfied with the way their complaint was handled. There was a lack of vital information at every stage of the complaints procedure, although those undertaking an independent review were fairly positive about the outcome. The procedure is described in detail with a chart.

Analysis, Evaluation, United Kingdom. National Health Service, Consumer complaints

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Financial complaints

Article Abstract:

A step-by-step guide is presented on how to make a complaint about financial services and products. Complainants are initially advised to contact the company that sold the product or gave the advice, with all written evidence retained. An ombudsman can be approached if initial contacts fail.

Methods, Powers and duties, Public relations, Ombudsmen, Complaints (Administrative procedure)

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