Customers see little change in economy or utilities

Article Abstract:

A recent utilities survey says that most US consumers expect power quality to remain the same in the future. Some utilities have empowered employees to make policy decisions in dealing with customers. Growing computer ownership has an impact on the industry.

Author: Darby, Robert P., Jr.

Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1992

Cost and standard of living, Cost of living

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'Electric utilities must have energy available that has been efficiently produced and we must also ensure that it is used efficiently.' (Edward F. Mitchell, chairman of Potomac Electric Power Co.) (Interview)

Article Abstract:

Mitchell believes that energy availability is a factor in economic growth. Potomac Electric has helped customers develop energy conservation programs to maintain needed levels of electricity at reasonable prices. Mitchell describes the company's efforts.

Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1993

Methods, Energy policy, Interview, Energy conservation, Potomac Electric Power Co., POM, Mitchell, Edward F.

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Empowerment: just another flavor of the month?

Article Abstract:

Some utility companies are giving employees responsibility to provide service to their customers that goes beyond company guidelines. They feel this allows employees to become personally involved in problems and promotes customer satisfaction.

Author: Darby, Robert P., Jr.

Publisher: The McGraw-Hill Companies, Inc.
Publication Name: Electrical World
Subject: Electronics and electrical industries
ISSN: 0013-4457
Year: 1992

Management, Officials and employees

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Subjects list: Planning, Economic aspects, Electric utilities, Customer relations, Consumers

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Abstracts

Electronics and electrical industries

Customers see little change in economy or utilities

'Electric utilities must have energy available that has been efficiently produced and we must also ensure that it is used efficiently.' (Edward F. Mitchell, chairman of Potomac Electric Power Co.) (Interview)

Empowerment: just another flavor of the month?