Buying radios is adding quality to Madison's city government

Article Abstract:

A 1987 study of the purchase of portable radios by the Madison Police Department reveals the important points to be taken into consideration when making a purchase. An evaluation of the life cycle costing, reliability, maintenance, cost, productivity and safety criteria of the product should be made. Other important aspects include the evaluation of the purchase and documentation of the process used. Records maintained about the customer service of the supplier and the performance of the equipment will help in future purchases of a similar nature.

Analysis, Purchasing

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How to evaluate the internal customer-supplier relationship

Article Abstract:

Issues relating to the evaluation of the internal customer-supplier relationship are presented, with the opinion that the employment of quality principles are preferable to the use of a command structure. TQM (total quality management) is a tool which is readily implemented for this type of analysis.

Management, Total quality management, Distributors (Commerce)

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How to make surveys simpler and more focused

Article Abstract:

Communication with customers is becoming more important in 2001 and for many businesses this means a survey. Strategies for making a survey more effective by using multivariate statistical procedures are presented.

Beliefs, opinions and attitudes, Consumers, Surveys, Surveys (Studies), Attitudes

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