New quality for the 21st century: developments are the fundamental drivers of business
Article Abstract:
Approaches to quality management will have to evolve rapidly in the 21st century in response to rapid changes in the global marketplace. Quality is being driven by significant human behavioural changes, with people developing new views about how they can improve the quality of the way they work and purchase goods and services, and by the fact that quality has become a very significant management concept. In the increasingly competitive business environment, the only way to secure the visibility of quality growth is to constantly extend it.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1999
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What is quality?
Article Abstract:
An evaluation is presented of the meaning of the term 'quality', with the observation that while the means of testing quality have changed over time, the fundamental expectations of customers have not. The opinions of eight quality gurus on the interpretation of the concept are presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2001
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How to manage for quality in today's economy
Article Abstract:
Business quality is discussed with emphasis on the importance of quantifying costs. Cost-effectiveness is important to all businesses in good times and bad and profitability and growth can be achieved with good quality control of costs.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2001
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