Eastman Chemical success story

Article Abstract:

Eastman Chemical Co.'s customer handling process aimed at investigating and identifying the cause of complaints, as the level of customer complaints had not shown significant reduction. Further Eastman turned to the Reliability Center Inc. to help develop a root causes analysis (RCA) training course for its employees worldwide.

CHEMICALS AND ALLIED PRODUCTS, Chemical industry, Eastman Chemical Co., EMN, Pesticides industry, Herbicides, Sulphur industry

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Create a better life with quality tools

Article Abstract:

Quality management is an important aspect with regard to every activity in our personal as well as professional lives. In order to maintain the required quality one has to set standards and use check list to measure the process and its progress. Methods to cope up with the set quality standards are suggested.

Methods, Quality of life, Personality assessment, Personality development

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From good to great

Article Abstract:

The faculty, students, buildings and endowment are good at the Iowa College but continuous improvement principles and practices are leading the way for the college. An accreditation process based on industry and business management would focus on future rather than past performance.

Colleges & Universities, Colleges, Universities, and Professional Schools, Colleges and universities, Universities and colleges, Iowa State University of Science and Technology

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