Turn your customers into interns
Article Abstract:
Tivoli Systems Software, a division of IBM is instituting a program to increase customer satisfaction by developing a customer internship program, whereby potential customers are brought on site, granted access to software verification labs and allowed to test a prerelease version of a product. The main aim of this program is to increase customer satisfaction as well as to improve overall testing processes.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
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Gaining a competitive edge by preventing recalls
Article Abstract:
Impact of public relation damages and lost sale to public relation companies due to recalls are described. The ways to reduce product safety and quality to achieve competitive edge are highlighted.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
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Eliminating product recalls: a case study
Article Abstract:
A case study on performance and growth of a $4 Billion household product company is described. The uses of product stewardship scorecard to improve the progress of company are highlighted.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
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