QFD in a managed care organization

Article Abstract:

The quality function deployment (QFD), reduces the product development cycle while improving quality and delivering the product at a lower costs. The member handbook is provided by a managed care organization (MCO) in order to put across to its customers the advantages of availing and, the quality and types of services provided by it. Unfortunately, customers of one such MCO had a poor understanding of its mission. Through a case study, the benefits of introducing the QFD, in such circumstances, are presented.

Marketing procedures, Analysis, Customer relations

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Hospital reduces medication errors using DMAIC and QFD

Article Abstract:

The efforts done by Alton Memorial Hospital, a part of BJC HealthCare, in reducing medication errors, using define, measure, analyze, improve and control method and quality function deployment, are analyzed.

Services information, Methods, Services, Prevention, Medication errors, BJC HealthCare

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Quality goes to college

Article Abstract:

The adoption of quality control principles regarding admissions, financial management etc. at colleges and universities in the United States is discussed.

Colleges & Universities, Colleges, Universities, and Professional Schools, Colleges and universities, Universities and colleges

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