Rx for excellence
Article Abstract:
Many in the quality profession firmly believe that if only the medical community would adopt quality's philosophy, tools and techniques, major challenges in the healthcare sector would disappear. One healthcare system with facilities in four Midwestern states was showed that quality, more specifically a focus on continuous improvement, could help the ailing healthcare sector.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
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The image and reality of excellence
Article Abstract:
Medrad Inc. of Western Pennsylvania involved in the development and manufacture of medical devices was awarded with the Malcolm Baldrige National Quality Award for 2003. The criteria adopted for the selection of the award was Medard's 15 year record of exceeding employees, shareholders and customers expectations.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2004
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A model for customer service
Article Abstract:
The tools used by American society for quality control and for customer care service are highlighted. Recommendations to be followed to stay on top, in customer service industry are detailed.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
User Contributions:
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