The barriers to total quality management
Article Abstract:
A survey of quality experts found that businesses that have implemented total quality management (TQM) initiatives face common challenges, many of which are related to strategic planning and personnel management. Many are concerned about management compensation schemes and employee training. An analysis of business practices by Malcolm Baldridge National Quality Award winners found most of them implement programs that in tune with the principles behind TQM.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1998
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What do online customers value?
Article Abstract:
The Census Bureau of the Department of Commerce estimates that e-commerce sales amounted to $18.4 billion in the fourth quarter of 2004. The estimates are based on a survey conducted to guage the consumers' perceptions about various e-quality factors related to online purchasing. The methodology of the survey is also detailed.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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Benchmarking the home pages of "Fortune" 500 companies
Article Abstract:
The impact of the Internet has been significant and many "Fortune" 500 firms are transferring their documents on to it. Factors which are important for improving the quality of these Web sites and ultimately the firm's prospects are presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2000
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