Cluster analysis as a quality management tool

Article Abstract:

Cluster analysis is a statistical method applicable to homogenizing a big number of different items into more cohesive groups. The method can be employed in quality management for the classificationof similar components or processes that react to standard factors. Physical dispersion can hamper the identification of process variations but the cluster analysis can single out the more important reasons and causes for the variations.

Usage, Cluster analysis

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TQM: sustaining the momentum

Article Abstract:

Constancy of purpose in total quality management (TQM) has been a difficult undertaking for most Western groups and corporations. Western managers are known for immediate responses to corporate problems but they usually lack the patience and discipline that go with long-term project completion. TQM relies on comprehensive implementation so the short-term orientation among Western organizations should be remedied.

Management, Corporations

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