To train or not to train?: a U.S. government contractor conducted an experiment to answer this question

Article Abstract:

Sverdrup Technology, government contractor, conducted an experiment to determine whether formal training for quality improvement teams was required in the implementation of a total quality management program. Three teams were established, one of which received formal problem solving and teamwork training. Recommendations from the first team, who received no training, in tackling a problem concerning contaminated waste oil could not be implemented, and the second team, which also received not training, experienced problems in investigating overestimation and underestimation of project costs. The team that received training was able to implement its recommendations for solving problems of untimiliness of an associate contractor, which increased on time design package percentages.

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Cascading quality through the training process

Article Abstract:

Xerox Corp was awarded the 1989 Malcolm Baldridge National Quality Award because of its 'cascading' training system which demands for the participation of supervisors in employee training. The concept of total quality management is easily grasped by the Japanese because of the traditional philosophy called kaizen. Continuous quality improvement also provides organization members with certain responsibilities and authorities focused at meeting customer requirements.

Analysis, Office equipment and supplies industry, Office equipment industry, Xerox Corp., Employee training

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A picture-perfect quality relationship

Article Abstract:

Eastman Kodak Co has started a Quality First supplier program aimed at ensuring consumer confidence on the quality of its product. Started in 1982, the program offers a long-term relationship between Kodak Co and its suppliers. It assists suppliers in enhancing their processes and performance thereby maintaning built-in quality in the materials, equipment and services that Kodak receives from them.

Plastics materials and resins, Industrial inorganic chemicals, not elsewhere classified, Product development, Photographic industry, Dow Chemical Co. (Midland, Michigan), Eastman Kodak Co.

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