Use DMAIC to make improvement part of 'the way we work'

Article Abstract:

The imperative for organizations in major industries to do faster, better, and cheaper is discussed. To meet these objectives, improvement is the way to get things done. The following improvement frameworks are presented: define, measure, analyze, improve, and control (DMAIC); plan-do-check-act (PDCA); seven-step process; 8D; and lean principles.

Methods, Business performance management

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Satisfying customer needs: life is quality

Article Abstract:

The need for satisfying the customer needs, which is enhanced with quality, is discussed. The various aspects of life, that helps us to satisfy others are also mentioned.

Customer satisfaction

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Empowering employees to pull the quality trigger

Article Abstract:

Effects of Knowledge based systems on employee's decision making and quality event resolvation are presented.

Decision-making, Decision making, Analysis, Usage, Influence, Knowledge-based systems, Knowledge-based system

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