searching for improvement: why a search firm invested in quality despite a troubled economy
Article Abstract:
Management Search Inc. (MSI), a recruitment and employment placement firm with more than 50 employees decided to pursue certification, not just to differentiate the company but also as away to bring all the processes developed over time. Staff training meetings introduced the ISO 9001 process, work flow diagrams and plans to develop a quality management system manual.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2003
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Leapfrog Group releases hospital quality and safety survey
Article Abstract:
A survey is conducted by the Leapfrog Group, on the quality and safety measures taken in hospitals based in the United States.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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Benchmarking in hospitals: more than a scorecard
Article Abstract:
The role of benchmarking in achieving national average performance and to compare class performance by hospitals is presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
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