Prevent staff turnover before it erodes your practice

Article Abstract:

Physicians can take proactive measures to prevent employee turnover and low staff moral. Scheduling individual meetings with unhappy employees to identify and discuss grievances is the first step to combating employee turnover. Physicians should develop and document clear and appropriate expectations for employees, physicians and patients to create a more comfortable work environment.

Health Care, Health Care and Social Assistance, HEALTH SERVICES, Human resource management, Prevention, Medical care, Employee turnover

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Is an automated answering system the answer?

Article Abstract:

Automated telephone answering systems can save time and effort for a group physician practice. A system can direct phone calls to specific extensions and take messages for prescription refills and other basic needs. Recorded greetings on the system should be friendly, helpful and brief. When patients reach an employee, they should receive assistance and courtesy.

Telephone and telegraph apparatus, Offices & clinics of medical doctors, Physicians & Surgeons, Offices of Physicians (except Mental Health Specialists), Business Telephone Mgmt, Usage, Telecommunications systems, Telephony, Group medical practice, Business communications services, Telephone answering and recording equipment, Answering machines

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