How did we get into this mess? How do we get out of it?

Article Abstract:

The rapidly rising cost of health care is one of the major factors contributing to the health care crisis in the US. Costs have continued to rise largely due to the consumer price insensitivity that has arisen from a system in which insurance pays for most consumers' health costs. Thus, health care costs have risen beyond the norm of supply and demand. Global competition is one means of correcting inflated health care costs. Shifting some of the cost burden to individuals and families is another means of improving quality and holding down costs.

Economic aspects

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New quality commission cheered: health system advisers to include doctors, patients

Article Abstract:

Pres Clinton has established an executive advisory board to evaluate the health system's impact on patient care. The Advisory Commission on Consumer Protection and Quality in the Health Care Industry will be chaired by Labor Secretary Robert B. Reich and Health and Human Services Secretary Donna E. Shalala. The health system advisory board will be comprised of physicians, insurers, union leaders, purchasers and consumers.

Executive Offices, Federal Advisory Commissions, Clinton, Bill, Social policy, Powers and duties, Executive advisory bodies, Shalala, Donna E., Reich, Robert, United States. Advisory Commission on Consumer Protection and Quality in the Health Care Industry

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'Zapp' employees for practice satisfaction, productivity

Article Abstract:

'Zapp, Empowerment in Healthcare' author William C. Byham suggests that healthcare employers 'Zapp' employees to encourage them to exceed customers' and patients' expectations. Zapping involves creating feelings of control and ownership in employees. According to Byham, employers should reward employees for finding ways to improve their performance and enhance patients' experiences.

Methods, Human resource management, Authorship, Byham, William C.

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