Quality evaluations made easy and meaningful

Article Abstract:

Critical care nurses at Kaiser Hospital Martinez in Martinez, CA, undergo annual performance appraisals that make use of a portfolio of personal, performance and professional information compiled and kept by each individual nurse. This performance appraisal technique would benefit all professional medical personnel. The portfolio, which is updated over the course of the year and reviewed annually with the supervisor, includes a self-evaluation, information on credentials and education, a safety issues synopsis, representative records of patient care given and other pertinent information.

Methods, Human resource management, Medical personnel, Employee performance appraisals, Performance appraisals, Intensive care nursing

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Improving the process of care: the cost-quality value of interdisciplinary collaboration

Article Abstract:

A successful interdisciplinary team has been created to improve care and reduce costs for the orthopedic unit at Beth Israel Hospital, Boston, MA. The group has been able to reduce length of stay and costs while sustaining a high level of patient satisfaction. Many communication and coordination problems have been resolved simply by forming the work team, but results have been enhanced by the team's effective collaboration, its nonhierarchical and egalitarian format and demonstrated flexibility and innovation in solving problems.

Management, Orthopedic surgery, Health care teams, Beth Israel Hospital (Boston, Massachusetts)

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Quality management in a school-based nursing center: program development and implementation

Article Abstract:

A quality management program designed for a nursing center in an urban high school influenced the development of other school-based adolescent health care services. The management plan was formulated, then the process and outcome standards were established and a monitoring system was put in place. The resulting program was projected over a 4-year period and developed ahead of schedule due to enthusiastic staff and graduate student participation.

Health aspects, Standards, Quality control, Teenagers, Youth, Nursing services, School nursing

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