Welcome package boosts efficiency, promotes practice

Article Abstract:

A welcome package for new patients can save time, create a positive impression of the physician, inform the patient of what to expect during the visit, and result in medical forms that are more completely filled out. Such a package should be mailed at least four days before the patient's first visit to the physician. It should include consent forms, insurance forms, a health questionnaire, a welcome letter, and a map of the office's location. Patients will have time to assemble all the necessary insurance information and will be able to see the physician without a long delay for paperwork.

Practice, Medical professions

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Reflecting on peanuts, profits and medical practices

Article Abstract:

Medical practices would do well to follow the example set by Southwest Airlines Co. and its president and CEO Herb Kelleher, who has established an employee- and customer-oriented business that still allows for levity and flexibility. Kelleher maintains that the interests of the employee supercede those of the customer, a philosophy that he believes imbues Southwest employees with the confidence necessary to effectively cater to the company's customers. Analogous arrangements can be effected among medical practices.

Scheduled Passenger Air Transportation, Air transportation, scheduled, Scheduled Air Passenger Svc, Physicians & Surgeons, Offices of Physicians (except Mental Health Specialists), Column, Airlines, Southwest Airlines Co., LUV

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Tips on how to keep on schedule in your practice

Article Abstract:

Physicians must learn efficient time management skills to avoid stress and to keep good patient relations. A questionnaire mailed to patients may reveal whether they believe the physician keeps them waiting too long. Each doctor should also conduct a time and motion study. Office personnel should be instructed not to schedule appointments too close together. Also, physicians should not interrupt patient consultations to take telephone calls. A list of other time saving pointers is provided.

Time management

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