Managing computerized supervisory systems
Article Abstract:
Computerized supervisory systems (CSS) utilize links between central computers and terminals to monitor the workers who use the terminals. The number of workers using terminals in their work is growing rapidly, and may reach 40 million by the end of the century. Managers benefit from CSS by gaining greater control over the work process, but some employees see CSS as an invasion of privacy. Persistent monitoring may result in high levels of employee stress and contribute to substandard performance. A smooth transition to CSS entails deciding in advance what work performance information is needed, and involving the workers in system planning and design. An employee group should be formed to provide management with feedback on CSS system operation and fairness. Pay-for-performance policies and good personal relations between supervisors and workers can also make CSS more effective.
Publication Name: Management Solutions
Subject: Human resources and labor relations
ISSN: 0889-0226
Year: 1987
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The five steps in practicing effective discipline
Article Abstract:
Managers and supervisors should be careful when applying discipline to employees, in order to make the discipline effective and to avoid charges of discrimination. Five guidelines to follow are: warnings should precede discipline, with punishable infractions known to the employee through handbooks, posted rules, and labor contracts; investigate all offenses before taking action; be consistent with discipline, applying rules to all employees equally; consider the employee's overall record before taking action; try to correct a particular behavior, using discharge as a last resort.
Publication Name: Management Solutions
Subject: Human resources and labor relations
ISSN: 0889-0226
Year: 1987
User Contributions:
Comment about this article or add new information about this topic:
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