Mixed signals breed mistrust

Article Abstract:

Good employer-employee relations depend on clear communications and consistency between actions and words. Beyond official communication tools such as publications and memoranda, corporate messages are also conveyed indirectly through the news media. Management breeds mistrust by sending different messages to different audiences. A survey of 3,000 employees at one major corporation revealed five elements of trust: openness, consistency, employee autonomy, feedback, and a mutual understanding of job responsibilities and management expectations. Management can avoid the dangers of mixed messages through systematic review of messages, planning lateral communications, maintaining cooperation at all organizational levels, encouraging open communication, opting for face-to-face meetings over memoranda, and allowing time for change and growth.

Methods, Telecommunications systems, Labor relations, Supervision of employees, Employee supervision, Business communication

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The eight barriers to teamwork

Article Abstract:

Teamwork and synergy in business often fail to develop. Eight factors which can contribute to this failure are: a breakdown in eliciting needed data, promotional leadership, conflict among teams, insufficient options, lack of candor, pointless meetings, lack of self-criticism, and failure to cycle downward.

Work groups, Teamwork (Workplace)

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