Quality through continuous improvement

Article Abstract:

A sample of 58 UK employers evaluates use of continuous improvement, quality circles, or similar quality-improvement policies. Management of elements such as infrastructure, process, tools, corporate culture, and strategy are essential to the success of continuous improvement programs. While over 60% of those surveyed use continuous improvement methods, nearly all have faced implementation problems such as managerial intransigence. The survey indicates continuous improvement promotes growth of customer-focused activities, quality ownership, and employee involvement while saving on business costs.

Evaluation, Quality control, Quality circles

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The role of the HR consultant

Article Abstract:

Companies hiring human-resources (HR) consultants seek a variety of solutions and benefits, but those that achieve their goals start with a solid plan and a clear idea of what they want the consultant to do. Top executives, in-house HR staff, and unions typically all have an interest, so bringing them in early on can help the consultant do the best job possible. Costs vary from 100 to 1,000 pounds per day, with consultants from top agencies usually costing more. Several surveys and commission reports are detailed.

Business consultants, Management consultants

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Managing change in the voluntary sector

Article Abstract:

UK charity Oxfam is one of a number of nonprofit organizations that have adopted a more business-like approach to their work. Oxfam approached the area of downsizing cautiously and consulted with its trade union, ultimately resulting in a force reduction that not as drastic as originally anticipated. Trade union leader Tony Gould observes that many nonprofits are adopting tighter business and management policies, while their worried employees seek help from industrial tribunals rather than striking.

Nonprofit organizations, Oxfam

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