The implementation and adoption of new technology in organizations: the impact on work, people, and culture
Article Abstract:
The impact of the introduction of new technology in two firms is examined and conclusions are drawn as to the factors contributing to its acceptance in the workplace. The computerization of a metal fabrication factory is contrasted with that of a publishing company. The former involved a top-down strategy in the context of inexperience on the part of both management and personnel in dealing with new technology. Negative receptions to automation thus ensued. In contrast, user training and consultation led to the smooth implementation of word processing and management information systems in the latter. The surveys indicate that user-friendly design, organizational adjustments, experience in technological management and cultural acceptance of innovation lead to wider acceptance of technological change at the workplace.
Publication Name: Human Resource Management
Subject: Human resources and labor relations
ISSN: 0090-4848
Year: 1991
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The psychodynamics of a cultural change: learnings from a factory
Article Abstract:
Companies are seeking to enhance productivity by implementing participatory management and reducing hierarchical layers. However, the empowerment of workers is fostering anxiety in the work environment because participatory management raises the issues of authority relationships and coping with uncertainty. A case study of a large electronics factory is presented to illustrate how a firm can deal with change. Training programs must not merely focus on employee empowerment, they should also be used to bring about change in the corporate culture between the imagined and the real aspects of the new work environment. Companies must manage corporate culture change by structuring the learning process to achieve behavior changes and by discovering the dilemmas faced by employees and collaborating on their resolution.
Publication Name: Human Resource Management
Subject: Human resources and labor relations
ISSN: 0090-4848
Year: 1989
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