Airlines dispute customer-service audit

Article Abstract:

Airlines on Feb 13, 2001 questioned the findings of the Dept of Transportation's 133-page audit that is critical of their customer-service efforts. Southwest Airlines, which ranked last in the category of providing adequate information about flight delays, and Northwest Airlines, which tied for third-worst for returning lost bags, cited alleged errors and sampling problems. The audit was delivered on Feb 12 to Congress, prompting some senators to renew calls for passenger rights legislation.

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Airlines say they will serve no wine that isn't fine

Article Abstract:

The world's airlines are paying attention to the wine served to first class passengers during flight. The effort, which can include wine tastings that are done twice annually, is aimed at keeping this discerning class of passengers who are willing to pay five times the normal rate for air travel. A recent review of wine lists from nine major airlines ranked British Airways' choices as the most outstanding among foreign airlines while United's was judged as the best among US airlines.

World

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Fliers play hide-and-seek with mileage awards

Article Abstract:

Frequent fliers continue to be baffled at how airline companies assign frequent-flier seats on every flight. This was not helped by the seeming lacklustre efforts by the US Transportation Dept and the US Congress to have airlines disclose the number of frequent-flier seats they assign on each flight. Airline companies explain the ambiguity by saying that they evaluate each flight daily based on minute-by-minute changes made on bookings.

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