Designer coffees filter down to Denny's

Article Abstract:

Denny's Inc, the biggest family restaurant chain in the US, is planning to add freshly-brewed gourmet coffee to its offering at all 1,700 Denny's restaurants. The chain intends to go with the current trend towards specialty coffee, which was the only segment of the coffee market that posted positive sales result in 1998. Denny's will offer Millstone 'Breakfast Blend' coffee and will also eventually test capuccino.

Food Services and Drinking Places, Services information, Eating Places, Denny's Inc.

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Whatever happened to customer service?

Article Abstract:

The automated recordings customer service complaints are on the rise even though many complaints never actually reach to the company. Many companies continue to reduce workforce and invest in software that does not need a paycheck, health insurance or paid vacation.

Usage, Technology application, Customer relationship management, Customer relationship management software

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Americans struggle to keep careers on track as war rages

Article Abstract:

The U.S. economy is suffering from a general recession, and from consumers' fixation on the war in Iraq. As a result, companies, and whole industries are suffering. Small businesses are being hit the hardest.

Forecasts, trends, outlooks, Economics, Research and Development in the Social Sciences and Humanities, Public affairs, Small Business, Social aspects, Economic aspects, Forecasts and trends, Market trend/market analysis, Home based businesses, Industry forecasts, SOHO, Iraq War, 2003-

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