Regulations: congressional hearings, DOT audit scheduled
Article Abstract:
Federal airline regulators will have busy schedule this fall. Congressional hearings on the airline industry will tackle the causes of flight delays, congestion while the Justice Dept is reviewing the proposed merger of United Airlines and US Airways. The Dept of Transportation's inspector general is continuing its audit of airline customer service practices, specifically whether airlines are providing correct fare information and whether they respond promptly to refunds and complaints.
Publication Name: USA Today
Subject: News, opinion and commentary
ISSN: 0734-7456
Year: 2000
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Airline service criticized
Article Abstract:
The Dept of Transportation reported that airlines are making a genuine effort in improving their services but results have been mixed and airlines have to strive harder to restore consumer confidence. Airlines have become the target of passenger complaints and consumer-protection legislation by Congress, and as a result, the 14 largest airlines agreed to accept customer-service standards on quoting fares, ticket refunds, luggage returns, onboard delays and other issues.
Publication Name: USA Today
Subject: News, opinion and commentary
ISSN: 0734-7456
Year: 2000
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Spotlight hits airlines' overscheduling
Article Abstract:
Dept of Transportation Inspector General Kenneth Mead issued a proposal that aims to stop airlines from overscheduling flights, which has added delays to the country's to 30 airports. Mead told the Federal Aviatiion Administration to publish the maximum number of flights that the top 30 airports can safely handle in every 30-min period of a day in good weather condition. He said that the information would pressure airlines to adjust flight schedules.
Publication Name: USA Today
Subject: News, opinion and commentary
ISSN: 0734-7456
Year: 2000
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