Implementing quality service in a public hospital setting: a path-analytic study of organizational antecedents of employee perceptions and outcomes

Article Abstract:

An analysis of the models used in implementing service quality in public hospitals reveals that the 'parallel process' of organizational antecedents is the most effective tool in implementing service quality improvements. The path analysis approach in evaluating the models also reveals that the culture of service quality and the recognition of the quality program determines the climate for change and the communication of change respectively.

Hospitals, Community Hospitals, Federal Hospitals, Social aspects, Models, Australia, Services, Public health, Public health administration, Hospitals, Public, Public hospitals

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Politics and the workplace: an empirical examination of the relationship between political behavior and work outcomes

Article Abstract:

Analysis of employee performance data covering 200 administrative and medical personnel in an Israel-based public health organization showed a relationship between political behavior and work outcomes. Employee evaluations, job satisfaction and active participation in decision-making were among some outcomes measured in the survey. Female employees expressed a stronger relationship between political behavior and organizational commitment.

Evaluation, Economic aspects, Political aspects, Political participation, Performance standards, Job performance standards, Public health personnel

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Implementing computer systems in the face of fiscal scarcity: a model for technologically frustrated managers

Article Abstract:

Automation combined with strategic planning and employee training and development can improve the operations of government agencies. The specialized training of employees with related technology of the New York State Division of Human Rights yielded more efficient staff and has saved time. It has also accelerated the case processing to 15,000 caseload from 17,000 in 1989.

Office Automation, Management, Usage, Technology application, Technology, Automation, Administrative agencies, Government agencies

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