Performance measurement in the public sector: challenges and opportunities

Article Abstract:

Total quality management (TQM) was developed for the private sector, but has also been proven useful in the public sector. Although performance measurement methods are needed to evaluate TQM programs, very few studies have been done to improve them. To remedy this deficiency, a performance measurement method called the Total Organizational Performance System (TOPS) was developed. The TOPS is consistent with TQM principles and emphasizes measures of effectiveness rather than efficiency. It can be adjusted to the unique needs of public agencies and has a simple procedure to compare measures across various TQM programs and public agency units.

Performance, Evaluation, Total quality management

---

Comparative performance measurement: a primer on data envelopment analysis

Article Abstract:

Measuring program performance has become a major concern for government across all levels of organization. Performance data can help 'best practice' standards which can guide attempts to maximize a federal agency's efficiency, quality and effectivity. Resource allocation decisions involving the budget, public contracts and grant programs can be made more intelligently and effectively by comparing performance data results. Data envelopment analysis is one particular method that is useful as a performance measurement system for government decision-making.

Models, Usage, Data envelopment analysis, Performance standards, Job performance standards, Government productivity

---

Managing emerging information systems in the public sector

Article Abstract:

A survey of information systems (IS) managers of state agencies showed that generic IS strategic planning and management used by the private sector can also be employed by public agencies. Results indicate that the state agencies which adopted document imaging systems, a significant emerging IS of the 1990s, are more focused on the strategic functions of IS. The study also showed that these agencies tend to measure their performance based on the comprehensiveness of their formal IS strategic-planning process.

Information Systems & Theory, Analysis, Surveys, Information resources management, Information systems, Public sector, Electronic data processing departments, Data processing departments

Similar abstracts:

• Abstracts: Implementing public action: populist bureaucracy and program politicians. Doctoral education in public affairs and administration: issues for the 1990s
• Abstracts: Lobbying success in the United States and the European Union. Europe from the bottom: Assessing personal gains and losses and its effects on EU support
• Abstracts: Telecom reforms in developing countries and the outlook for electronic commerce. The impact of the WTO telecommunications agreement on US and Japanese telecommunications regulations
• Abstracts: Feminist theory and law. Of Richard Epstein and other radical feminists. Two challenges for feminist thought
• Abstracts: The North Korean precedent. Monitoring Iraq. What Islamic bomb?

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.