On the practical significance of hindsight bias: the case of the expectancy-disconfirmation model of consumer satisfaction
Article Abstract:
Hindsight bias or the 'I-knew-it-all-along' phenomenon is studied using the expectancy-disconfirmation model of consumer satisfaction. Results show that expected performance affects consumers' recall of their foresight expectations. Hindsight has a stronger impact on disconfirmation and satisfaction compared to foresight, while choice determines the degree of hindsight bias and satisfaction.
Publication Name: Organizational Behavior & Human Decision Processes
Subject: Psychology and mental health
ISSN: 0749-5978
Year: 1995
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On bad decisions and deciding badly: when intention-behavior inconsistency is regrettable
Article Abstract:
A longitudinal study on the decision process of either deciding badly or taking bad decisions determining the intensity of regret is presented. Regret induced by intention-behavior inconsistency is explored in detail and a key finding is that regret is diminished provided the quality of decision process is judged to be high.
Publication Name: Organizational Behavior & Human Decision Processes
Subject: Psychology and mental health
ISSN: 0749-5978
Year: 2005
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Biased memory for prior decision making: evidence from a longitudinal field study
Article Abstract:
Usage of memory reconstruction techniques for analysis of consistency and hindsight bias, based on retrieval cues and anchoring of memory for intentions, is described.
Publication Name: Organizational Behavior & Human Decision Processes
Subject: Psychology and mental health
ISSN: 0749-5978
Year: 2006
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