Busy signal: the explosive growth of call centers

Article Abstract:

Big factors in selecting sites for call centers are the availability and quality of labor. Due to its nature, 60% to 70% of call center location costs are attributed to labor. Call center of the outgoing kind as not as sensitive to staffing as inbound call centers, which require a pool of knowledgeable staff. Inbound call centers are usually located in college towns or cities. Labor costs are secondary to the quality of labor in an area. Selecting a building for call centers is also crucial since these buildings must provide enough space for workers. Typical call centers can have staffs numbering 400 working in multiple shifts. This large number of employees must be near parking facilities and dining establishments to satisfy site requirements.

Research and Development in the Physical, Engineering, and Life Sciences, Telephone Marketing Services, Technical Personnel NEC, Analysis, Marketing industry, Customer service, Telemarketing, Industrial locations, Industrial location, Technicians

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Dial-up Ontario

Article Abstract:

Ontario, Canada, has over 3,000 call centers serving industry, government, tourist, travel, manufacturing, Technology, and the arts. The advantages of locating a call center in Ontario includes is well-educated, dependable, and wage competitive work force. The demographic and, economic characteristics of Ontario are discussed and tabulated.

Business Telepone Services, Demographic aspects, Business communications services, Call centers

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Mining booms in Ontario's North

Article Abstract:

The details of the mining boom, currently taking place in northern Ontario, due to demand for its metals and massive gemstone endeavor, by Chinese, are presented.

Forecasts, trends, outlooks, Forecasts and trends, Market trend/market analysis, Discovery and exploration, Natural resources, Mines and mineral resources, Mining, Northern Ontario

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