Telecom infrastructure: the new facility backbone

Article Abstract:

Demand for high-speed Internet access, telephony and video-conferencing services is likely to increase in the new millenium, as telecommunications accessibility continues to be a critical element of industrial site selection. Industry members have done an efficient job in recognizing these needs that they have adopted the necessary measures in enhancing their telecommunication capabilities. While some have increased their infrastructure investments, others have developed means of integrating various digital communication services under a single platform for optimal service.

COMMUNICATION, Communications, Broadcasting and Telecommunications, Communication services, not elsewhere classified, Other Telecommunications, Video Conferencing, Management, Innovations, Telecommunications services industry, Internet service providers, Telecommunications industry, Computer telephony, Telecommunications, Videoconferencing, Telecommunication, Computer-Telephone integration

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California sweeps 'most wired' rankings

Article Abstract:

Four Californian cities feature in Yahoo! Internet Life magazine's fourth annual ranking of 'Most Wired Cities.' California cities also accounted for the top three markets in terms of broadband use or significant interest in using broadband.

On-Line Information Services, Videotex & Teletext, Online services, Internet services, California

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Call centers weather shifting sands of new economy

Article Abstract:

The integration of the internet into the operation of call centres is discussed. The increased use of the internet to provide customer support, the size and number of call centres and their impact on real estate business are examined.

Methods, Electronic commerce, E-commerce, Customer service, Growth, Sales management

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