When phone rage is the only rational response
Article Abstract:
It is very common in the UK for ordinary people to face heavy costs from hidden extras, such as premium-rate telephone calls and replacement parts for electrical goods. Even when consumers make the effort to find the best deal, most of the services they purchase send bills that are extremely difficult to understand. Many people, especially the elderly and the mentally ill, are not in a position to demand that hidden extras are removed. Feeling that you are not in control of situations of this kind can produce great frustration.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 1998
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Seeking sense in violence
Article Abstract:
Cases of violence against people, which account for three-quarters of violent crime in the UK, rose by 14,000 in 1997 from 1996. In contrast, theft, which accounts for almost half of all crime, fell by 9% in the same period. It is possible that one of the explanations for the rise in violent crime is that the proportion of boys raised in low-income families is now almost 33%, from around 20% in 1979. Another explanation may be that the policies of Margaret Thatcher had a disproportionately large impact on low-income males.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 1998
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Variants, the spice of life
Article Abstract:
There is still considerable debate about the extent to which genetic make-up can influence an individual's behaviour. Behavioural geneticist Robert Plomin believes that almost all the genes linked with behaviour confer susceptibility. They are not a predictor of particular outcomes in individuals, but there is a greater probability in some than in others if they have a gene variant. Molecular genetics can currently only explain a very small amount of difference between individuals.
Publication Name: The Independent
Subject: Retail industry
ISSN: 0951-9467
Year: 1998
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