Implementing total quality
Article Abstract:
A discussion on total quality (TQ) implementation as related to culture change is presented. Many firms experience problems on TQ implementation because the models used fail to make sense of organizational culture and are difficult to change. Four generic models have been identified as the characterizing methods of implementing TQ within existing cultural organizations, namely: total institution; adaptive/survival; learning organization and transformational/dialectical. It is suggested that there is no best method for cultural change in TQ management and changes in the approach are unavoidable.
Publication Name: International Journal of Technology Management
Subject: Science and technology
ISSN: 0267-5730
Year: 1992
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Customer focused performance improvement: developing a strategy for Total Quality
Article Abstract:
Creation of a successful business performance improvement strategy entails consideration of the principles of Total Quality. Such undertaking results to the creation of a strategy that calls for the satisfaction of customers' needs and expectations. Securing ownership of the strategy also helps during the formulation of a performance improvement strategy since it promotes attainment of the strategy's potential benefits.
Publication Name: International Journal of Technology Management
Subject: Science and technology
ISSN: 0267-5730
Year: 1998
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Know-how transfer on creating and developing QS-9000 Quality System in American-Polish joint venture company on the example of WIX Filtration Products, Division of Dana Corporation and WIX-Filtron Ltd
Article Abstract:
Research is presented describing the study of joint ventures and the committment of such organizations in developing quality management systems within company perimeters.
Publication Name: International Journal of Technology Management
Subject: Science and technology
ISSN: 0267-5730
Year: 2001
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