Managing stories about quality
Article Abstract:
A case study of a Social Services Department in the northern part of England is used to study the flow of information between organizations and their clients. The study's objective is to come up with recommendations which would improve public access to services through the effective use of information. The practice of the Social Services Department to produce and distribute brochures was perceived as a part of an information system which included stories circulating in the community about service. The Department was recommended to implement new initiatives to improve its services.
Publication Name: International Journal of Technology Management
Subject: Science and technology
ISSN: 0267-5730
Year: 1996
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Completing the quality trade cycle with EDI payments
Article Abstract:
The importance of good payment practice and how the electronicdata interchange, through good payment practices, can help achieve and maintainquality relationship between customer and supplier are discussed. Both banks and trading companies must take responsibility for the development of pay mechanisms which satisfy the requirement of quality trading. This is possible only through the full use of EDI between companies and their banks.
Publication Name: International Journal of Technology Management
Subject: Science and technology
ISSN: 0267-5730
Year: 1992
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Implementing quality improvement programs using the focusing steps of the theory of constraints
Article Abstract:
Consideration of the theory of constraints (TOC) helps in the effective implementation of quality improvement (QI) programs. TOC contains principles that seek to prioritize the application of QI efforts based on highest dollar impact on the system. It involves five steps, such as determination of a system's primary constraint and exploitation of an identified constraint, to effectively undertake improvement efforts.
Publication Name: International Journal of Technology Management
Subject: Science and technology
ISSN: 0267-5730
Year: 1998
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