Productivity management: linking producers and end users

Article Abstract:

Productivity management not only aims to increase efficiency and effectiveness of a company to obtain higher output from the same physical inputs but it also intends to improve the operations of a business enterprise to satisfy end users' short and long term expectations and demands. To achieve this, companies are advised to align and integrate several factors in their productivity management. These factors include mission and capability of the producer, benefits of the producer from successful production, fulfillment of consumer expectations and the market.

Customer Relations, Methods, Management, Customer satisfaction, Industrial management

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The problem of performance measurement in the UK petrol market

Article Abstract:

A number of difficulties have been encountered in measuring the performance of UK petrol wholesalers. Performance measurement problems arise from the inadequate information open to the public about them that is further aggravated by their involvement in both retailing and wholesaling activities. The lack of performance measures for wholesaler oil companies are disadvantageous to independent retailers and has influenced the entry of non traditional, non-oil competitors to the market.

PETROLEUM AND COAL PRODUCTS, Petroleum, Petroleum and Coal Products Manufacturing, Performance, Measurement, Petroleum industry, Statistics

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