Attainment of competitive advantage by the exporter-importer dyad: the role of export offering and import objectives

Article Abstract:

A subset of critical factors that illustrate how the exporter-importer (E-I) dyad creates and maintains competitive advantage is identified. The product technology sophistication (PTS), product and service quality and importer strategic objectives that is important for the attainment of competitive advantage is demonstrated by a path analytic model.

Greece, Science & research, Research, Product defect/failure, Product quality, International trade, Financial analysts, Software quality

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A content analysis of outcomes and responsibilities for consumer complaints to third-party organizations

Article Abstract:

The outcomes and responsibilities for consumer complaints made to a governmental third-party organization are investigated, elaborating the concept of the consumer complaint behavior (CCB). The results suggest that the strategies developed by organizations , create the largest share of third-party complaints.

Civic and social associations, Other Social Advocacy Organizations, Membership organizations, not elsewhere classified, Other Similar Organizations (except Business, Professional, Labor, and Political Organizations), Consumer Organizations, Consumer Groups

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Beyond valence in customer dissatisfaction: a review and new findings on behavioral responses to regret and disappointment in failed services

Article Abstract:

Dissatisfaction and the specific emotions disappointment and regret were assessed and their influence on customers' behavioral responses was examined. The findings that used a sample of over 900 customers indicated that emotions have a direct impact on behavior, over and above the effects of dissatisfaction.

Netherlands, Consumer Behavior, Causes of, Surveys, Consumer behaviour

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