Consumer and nonconsumer stakeholder orientation in U.K. companies

Article Abstract:

The inability of companies to provide for the diverse needs of its stakeholders could be harmful to company performance. This problem is aggravated by factors such as the scarcity of resources and the complications brought about by networks of strategic alliances. There has been no empirical proof on the attention given by companies to stakeholders' needs. Empirical data is gathered from a sample of UK firms having consumers, competitors, employees, shareholders and unions as the five stakeholder groups.

United Kingdom, Management, Stockholders, Employers, Corporations, Labor unions, Consumers, Corporations, British

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Consumers' emotional responses to service environments

Article Abstract:

The emotional response of consumers to service environments directly influences their willingness to spend time and money, browse, evaluate and consume within these service environments. A study successfully implemented a framework developed by two researchers in 1974 for measuring emotional responses to a series of consumer environments. These environments were selected on the basis of a theoretical consumer environment classification model developed by a researcher in 1990.

Psychological aspects, Environmental psychology

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Situational influences on consumers' attitude and behavior

Article Abstract:

A behavioral perspective model (BPM) is described that suggests how situational influences on consumer choice might be categorized and employ a specified approach to environmental psychology to test that model in the context of attitude formation and attitude-behavior consistency. The results indicate that attitude responses to consumer environments vary as predicted by the model.

United States, Forecasts, trends, outlooks, Models, Forecasts and trends, Influence, Market trend/market analysis, Green marketing, Consumer behaviour

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