Factors influencing Turkish textile companies' satisfaction with ISO 9000

Article Abstract:

The influence of various factors on textile companies' satisfaction with ISO 9000 is explored using data collected from a sample of 43 ISO-certified Turkish textile companies. A regression model predicting textile companies' satisfaction with ISO is developed and it reveals that placing an emphasis on generating operational improvements and finding alternative approaches to educating managers and gathering information from previously certified companies leads to higher satisfaction with ISO 9000.

Product standards, safety, & recalls, TEXTILE MILL PRODUCTS, Standards, ISO 9000 (Standard), Textile industry

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Total quality management and business excellence in services: the implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market

Article Abstract:

Extent to which an all-inclusive pricing system has affected total quality management and business performance of the Turkish tourism market is discussed.

Forecasts, trends, outlooks, Lodging & Tourist Services, Accommodation, Passenger Transportation Arrangement, Analysis, Forecasts and trends, Travel industry, Market trend/market analysis, Pricing policies, Business performance management

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