Generate increased service profits with MBB
Article Abstract:
The multidimensional balanced benchmarking (MBB) is an advanced benchmarking technique that can be used by service companies in improving their operations and boosting their profitability. Unlike the conventional benchmarking approach, which appraises only one of the four dimensions of marketing, service quality, productivity and profitability, MBB evaluates all of the four aforementioned dimensions. In addition, it helps in balancing the multidimensional character of each of the four dimensions. To compare MBB with the traditional method, the performance of three bank branches in a network of hundreds of branches was evaluated. Findings revealed that the paths to better performance discovered through MBB were not found using the normal analysis, proving the desirability of using MBB.
Publication Name: Management Accounting (USA)
Subject: Business, general
ISSN: 0025-1690
Year: 1998
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NCR 2160 System Contributes to Prime Rib Profits
Article Abstract:
An NCR 2160 computerized control system was installed at the Golden Bull Restaurant in Adelphi, Maryland. The system consists of a compact, powerful data processor which controls system functions and acts as a memory and five terminals that communicate informaton to the processor. The user can program the system according to needs. This system has resulted in the elimination of auditing guest checks, twenty-hour weekly reduction in kitchen help, balance of funds at the end of the day, greater efficiency in performance of services and an inventory control tool for management.
Publication Name: NCR Monthly
Subject: Business, general
ISSN: 0892-3817
Year: 1983
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Break the 80/20 Rule: Increase Profits with Improved Sales Force Selection
Article Abstract:
The high cost of a high turnover rate can be avoided through improved sales force selection. Hiring salesmen entails identifying the types of sales positions and finding the right combination of personality traits and job-related skills needed. Three categories of sales positions are detailed: closers, educators, and missionaries. Personality traits include drive, energy, self-confidence, ability to learn, and need for status. Job-related skill are attained through experience and training. Matching the salesperson to the job spells success.
Publication Name: Small Business Reports
Subject: Business, general
ISSN: 0164-5382
Year: 1984
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