Quality control at Avant Hotels - the debut of BS 5750

Article Abstract:

The Avant Hotel was the first recipient of the British Standard 5750 (BS 5750) among hotels. The BS 5750 is a quality standard established by the British Standards Institution and originally conferred on outstanding manufacturing firms. With the recognition of Avant Hotel, other service industries are expected to vie for such certification. A certified firm expects to benefit from the publicity and experience reduced employee turnover because of the pride generated by the award among the staff. As a guide to service firms, requirements for certification are outlined.

Standards, Quality control, United Kingdom. British Standards Institution

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Environmental strategies in Spanish hotels: contextual factors and performance

Article Abstract:

The results of a study conducted on 268 Spanish hotels including 3-,4- and 5-star hotels to find out the importance these hotels give to various environmental concerns and its impact on their profit making ability have been discussed.

Spain, Environmental aspects

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An investigation of the current practices of in-house employee training and development within hotels in Scotland

Article Abstract:

Employee training in Scotland's hotels is analyzed. Recommendations for further refining of the employee training process are provided.

Scotland, Employee Training, Statistical Data Included, Methods, Training

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