The effects of customer participation on service providers' job stress
Article Abstract:
A study examining the negative influence of customer participation on service providers' job stress, is presented. 64 restaurants in Taiwan and their employees were taken as the sample size for the study.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2005
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Enhancement of services quality with job standardisation
Article Abstract:
The standardization of service industry jobs increases services quality according to employees and customers of 35 Taiwan service companies.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 2001
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Efficiency and productivity measures for high contact services
Article Abstract:
Efficiency and productivity in service industries are analyzed. Three different measurements are used.
Publication Name: The Service Industries Journal
Subject: Business, international
ISSN: 0264-2069
Year: 1998
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