Call Accounting for Financial Services: A Good Investment

Article Abstract:

The difference between profit and loss for a telemarketing company is the cost associated with telephone. National Money Market Services is presented as an example of a company that lives on the telephones. The company has used a call accounting and management system to help reduce costs. The system includes an IBM PC and software that records all calls and computes the calls' cost. The system has helped the company target areas for savings.

Public opinion, Distribution channels, Personal Computers, Cost, Telecommunications, Hidden Costs, Direct Market Channel, National Money Market Service

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Telephone Call Accounting: Management Tool for the '80s

Article Abstract:

With new major advances in technology and with the potential now in resaling telephone services, telephone call accounting is no longer just for large organizations. With data collection via Station Message Detail Report (SMDR) and with the price rates from various telephone companies, a cost analysis of the network's benefits and an employee's performance can be made from station, account, trunk and department management reports.

Network management systems, Business, Cost benefit analysis, Cost accounting, Personnel, Network Management, Performance/Cost Relationship

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Call Accounting Equipment: A Management Control Tool

Article Abstract:

Most call accounting equipment creates a record of each call which usually includes the time, date, number dialed and length of call. Some equipment can rate the call and bill it to the proper account. Equipment payback for high volume calling is within six to seven months.

Accounting, Telecommunications equipment, evaluation, Communications Equipment

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