Customers orientation and usage of financial distribution channels
Article Abstract:
Research into the usage and attitudes toward financial distribution channels by financial customers is given. ATM's, human bank tellers, point of sale machines, electronic banking, and electronic funds transfer services were examined to determine relationships between consumers and financial institutions.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2001
Research, Consumers
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2001
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Straining the information processing ability of humans: American Express
Article Abstract:
The web site of American Express is examined.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2003
General services, Evaluation, Company Web site/Web page, Web sites (World Wide Web), Company systems management, Information management, Web sites, American Express Co., AXP, Web site/Web page development
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2003
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Subjects list: United States, Financial services industry, Financial services
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