Duke energizes apps with optimization tools

Article Abstract:

Charlotte, NC-based Duke Energy Corp has enhanced its PeopleSoft ERP applications with the integration of application management programs from BMC Software Inc. The software tools have allowed the $20 billion energy company to cut down IT staff from 1,200 to 950. The decision to use the BMC programs was also conditioned by the need to meet budget restrictions following Duke's merger with Pan Energy in Jun 1997. Duke offers oil, gas, hydroelectric and nuclear power services to two million customers on a global scale.

Electric, Gas & Water Utilities, Utilities, Public utilities, Duke Energy Corp.

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NationsBank rises to M&A challenge

Article Abstract:

IT support is a daunting task at NationsBank Corp's Consumer Finance Group, which arose from NationsBank's merger with Barnett. Casey Jones, head of IT support at the group, said he has had to build the support center from the ground up with the assistance of just 50 support analysts. The group is working on establishing a one-number, single-point-of-contact support center infrastructure to connect the help desks spread across several remote locations.

Commercial Banking, Commercial Banks, BankAmerica Corp.

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Remedy revs up ARS for 32-bit

Article Abstract:

Mountain View, CA-based Remedy Corp has introduced Action Request System (ARS) 4.0, a 32-bit vesion of its popular ARS enterprise management platform. The software allows users to upgrade their old ARS versions without losing the work they have done for customizations. It also features a new user interface and new reporting capabilities. The 4.0 version can also be used for Web applications without any Web programming.

Software Publishers, Product introduction, Computer Software, Remedy Corp.

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