Newsday to outsource teleservices
Article Abstract:
Newsday will close down its inhouse telemarketing services due to the inactivation of New York's do-not-call (DNC) list regulations. A spokesman for Newsday said the telemarketing operations would be outsourced to an unnamed service provider while its 92 employees would be eliminated at the end of May 2001. More than a million New York state residents have signed up for the DNC list, forcing newspapers to find new ways of reaching customers without breaking the law.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2001
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Harrah's likes the odds in outsourcing its teleservices
Article Abstract:
Harrah's Entertainment has outsourced its inbound voice call and Web site customer inquiry functions to APAC Customer Services. The casino operator shut down its call center in Memphis, TN, eliminating 143 jobs after APAC took over these tasks. APAC's 24-hour call center in Waterloo, IA, will handle customer calls to Harrah's. It will provide customer service for the Total Rewards program and reservation services for Harrah's hotels, restaurants and entertainment.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2001
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Aftermarket teleservices to handle Dremel orders
Article Abstract:
The Aftermarket Co has been chosen by Recine, WI-based Dremel to provide inbound telservices on an informercial campaign for its high-speed rotary tool. Phoenix, AZ-based Aftermarket will dedicate 200 agents to the campaign. The informercial produced by Script to Screen Productions, is running in limited markets and will begin nationwide showing in mid-May 2001.
Publication Name: DM News
Subject: Construction and materials industries
ISSN: 0194-3588
Year: 2001
User Contributions:
Comment about this article or add new information about this topic:
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