Fuel surcharge compliance exceeds 70 percent, study says

Article Abstract:

The Supply-Chain Indicator: First-Quarter 2000 Shippers Survey was conducted among representatives from more than 1,000 domestic and international companies to investigate fuel surcharge compliance. The surcharges were implemented by Federal Express Corp and Airborne Freight Corp effective Feb 1, 2000. Results found that 79% of FedEx clients paid some or all of the initial 3% surcharge while 74% paid some or all of Airborne's 3% surcharge.

Water Transportation

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Studies at NCDM tap issues of concern, including 'dirt data'

Article Abstract:

The Speaker at National Center for Database Marketing (NCDM) Conference and Exhibition provided data from surveys Forrester Research, Boston conducted with 49 major database marketers. The lack of enterprise coordination regarding customer contact strategy was the top issue faced by database marketers.

Market Research Services, Marketing Research and Public Opinion Polling, Commercial nonphysical research, Research Services, Research, Evaluation, Surveys, Customer service, Marketing research firms, Support services, Forrester Research Inc., Database marketing

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Consumers want smart cards, study says

Article Abstract:

Data gathered by the Smart Card Forum showed that 76% of consumers expressed interest in smart cards that have currency storage or data storage capabilities, or even a combination of both. The Smart Card Forum's president and chairman William J. Barr noted that direct marketers who are exploring ways to help their smart-card initiatives grow stand to benefit from new data secured by The Smart Card Forum. Visa U.S.A. senior vice president of market development and acceptance Bruce McElhinney noted that smart cards will probably appeal to merchants and direct marketers as well.

Research Findings, Mail Order Houses, Electronic Shopping and Mail-Order Houses, Magnetic Cards, Magnetic and Optical Recording Media Manufacturing, Consumer Attitudes, Mail order business, Article

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