Minimize employee resistance to change by focusing on human side

Article Abstract:

Although change is inevitable, many people are uncomfortable with it, and change in the workplace is often resisted. A study has shown that employee resistance can be a major barrier to change, although some employees cite lack of management visibility as a major barrier to change. Suzanne Zoglio, author of Teams at Work: 7 Keys to Success, believes that resistance to change could be reduced by concentrating on the human side, by first looking at the reasons for resistance and making sure ideas for change are communicated.

Beliefs, opinions and attitudes, Organizational change

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Motorola brings fairy tales to life

Article Abstract:

Motorola's thrust for quality progress has been the driving force behind the Total Customer Satisfaction (TCS) worldwide competition, which has been successful in enhancing team cooperation. An estimated $2.4 billion a year has been generated for this quality program, allowing the company to remain competitive despite annual price increases of its products. Twenty four teams from the US, Europe, and Asia participated in the 1997 TCS competition, which was won by the Green Tray Packers team from Boynton Beach, FL.

Social aspects, Methods, Semiconductor industry, Management, Work groups, Teamwork (Workplace), Motorola Inc., MOT, Organizational effectiveness

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