The limit of technologies

Article Abstract:

Multimedia CD-ROMs or the World Wide Web cannot replace the world, despite rapid changes and technological advancement. People are social beings and need the presence of other humans. Women prefer shopping with friends to computer-generated mail shopping services, for instance. Satellite education systems fail to excite students as teachers do. Employee satisfaction and speedy solutions to problems are more successful in offices through personal interaction than through the latest technological gadgets at home.

Social aspects, Analysis, Multimedia technology, Multimedia systems, Computers and civilization, Computers and society

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Benchmarking: just do it

Article Abstract:

Benchmarking can offer valuable information to a company. A study was done on the publications of two societies, The American Geophysical Union and the Acoustical Society of America. The benchmark study included several steps, such as meeting to decide on the information to be asked before the study, developing specific questions, visiting the society to gather information and meeting after the visit to discuss the information gathered. The study found that it is important to meet with the society surveyed.

Quality Control Management, Methods, Quality control, Benchmarks, Benchmarking

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Four more years of reinventing government

Article Abstract:

National Performance Review (NPR) Dir. Bob Stone foresees hard work for his organization during the next four years under Pres. Bill Clinton's second term. However, he does not believe that the work will become more difficult than during the president's first term because the NPR has already set its objectives. These include cutting red tape, empowering employees, focusing on customers and promoting the team spirit. Stone discusses some of his organization's many achievements.

Management, Interview, Administrative agencies, Government productivity, Civil service reform, Government reorganizations, Stone, Bob

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