The product parenting process
Article Abstract:
Manufacturers should monitor product performance in the field to identify or correct variations by using a process of product parenting. This process ensures that a currently-manufactured products meet customer requirements and specifications. Product parenting involves a number of steps including ordering a product using regular customer procedures, inspecting the product and verifying product performance. Reporting on findings of product parenting should be done in the spirit of cooperation and group participation.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1993
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COPIS focus
Article Abstract:
Adynamic improvement of customer service quality depends largely on the proper definition of customers' requirements. COPIS which stands for customer, output, process, input, supplier, can create the right conditions for the work process. COPIS has wide-ranging applications that have optimum effectiveness in cross-functional groups. COPIS works not only on a process but also on departments, divisions ororganizations.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1992
User Contributions:
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