System ergonomics: enhancing the people-technology relationships in offices

Article Abstract:

Managers selecting computer systems need to consider system ergonomics: the interrelationships between tasks, users, equipment, the office environment, and the effect of technology introduction on social and organizational structure. Key ergonomic activities in office systems design are: user needs analysis, development of user profiles, and allocation of functions. Computers do not automatically increase employee productivity potential, and can actually stimulate a variety of social organizational difficulties. Three prerequisites for successfully bringing in new systems are: (1) underlying infrastructure, (2) ergonomic software and hardware design, and (3) implementation strategy that recognizes the major organizational and social changes that computer systems imply.

Social aspects, Planning, System design, Systems analysis, Ergonomics, Office automation, Labor productivity, Labour productivity

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Information management in the public service - summary of discussions

Article Abstract:

A discussion of the subjects covered by the eighteenth national seminar of the Institute of Public Administration of Canada centers on the applications of information technology and computerization to government administration. The dominant theme of the seminar was defining the proper role of senior governmental managers in implementing automation technologies throughout governmental administrative bodies. Also discussed were the following topics, with relation to information technology: politics and political office holders, central control agencies in the public sector, protecting the security of data processed by government agencies, and training public employees to use information technology.

Public employees, Government employees, Information storage and retrieval systems, Professional government workers, Professional government employees

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Organizational change for better information management

Article Abstract:

Although government officials have given up the idea of one centralized computer or data processing department for the entire Canadian government (as they became more familiar with computerization), they have not given up entirely on the concept of a single master plan for automating all levels of Canadian government. The authors argue that a master plan is impractical. However, planning and managing computer installations is essential, and strategies for establishing managing government computer installations are discussed.

Management, Administrative agencies, Government agencies, Institute of Public Administration

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