Establishing a team-based coaching process
Article Abstract:
Hospitals should try to decrease management hierarchy and to implement self-managed employee teams. The Shawnee Mission Medical Center in Kansas City, Mo, a 383-bed hospital, instituted such a model. Managers in this model could head departments of as many as 100 employees, and a single manager could clearly not develop so many people effectively. An accountable work team model was instituted, with each manager heading departments of just a dozen employees.
Publication Name: Nursing Management
Subject: Health
ISSN: 0744-6314
Year: 1996
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Promoting client satisfaction
Article Abstract:
Seeing the patient as a consumer with options will help lead to high standards of cost-effective, quality patient care. Satisfying client-patients becomes harder in an era of limited nursing resources and higher patient acuity, and thinking of patients as clients may help. Management should place the patient at the top of the institution's organizational chart. Client satisfaction is the key to building future patient populations.
Publication Name: Nursing Management
Subject: Health
ISSN: 0744-6314
Year: 1997
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Simplify and Energize Policy Development
Article Abstract:
St. Anthony Medical Center in Louisville, Kentucky, adopted a new approach to standardizing their nursing policy and procedures. The system supports an efficient manner of updating and tracking policy issues and ensures representation on the committee by all units and specialties. The hospital's nursing standards of care policy was also revised to form the basis of new and existing policies and procedures.
Publication Name: Nursing Management
Subject: Health
ISSN: 0744-6314
Year: 1998
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